Business Life Books

Communication Catalyst

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Achieve a true competitive edge.

Speed is a double-edged sword that both scares and exhilarates business leaders in their efforts to get products to market faster, seize new opportunities before their competition, or increase productivity. But by doing the wrong things fast, waste is all that is accelerated, and value is sacrificed.

Historically, flawed human interactions have plagued most efforts to accelerate business success. Communication consultants Mickey Connolly and Richard Rianoshek believe that under the banner of expedience, managers are wasting the creative power of their employees, and that more output could be produced faster by managing the social issues that most owners and managers step over. Social literacy, they contend, is all about communication design. For the first time ever, Connolly and Rianoshek make their speed-guaranteed communications skills accessible to any business owner or manager. Readers will learn:

? Why communication is the answer to the modern demand for speed

? How genuine, skillful communication can heal the rift between high performance and meaningful work

? How communication can benefit such measurable areas as recruiting, retention, time to market, customer loyalty, and earnings per share

The information outlined by Connolly and Rianoshek will help readers improve the quality of their communication to promote trust, creativity, and coordinated action-thus producing more results per hour and achieving a true competitive edge.

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Creative Time Management for the New Millennium: Become More Productive & Still Have Time for Fun

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In today's hectic world, time is the one thing everyone could use more of. Now, in these pages, you'll find techniques for productive and efficient time management that will help you to get organized, clarify priorities and achieve short- and long-term goals, apply Dr. yager's 7 creative time management principles to immediately improve how you manage your time, overcome 26 time wasters, and lots more.

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Crisis Management: Planning for the Inevitable

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Crisis Management: Planning for the Inevitable, the first book ever written on this topic, has helped thousands of companies around the world avoid the pitfalls of a crisis, or manage their way out of one. Its practical, hands-on advice and revealing behind-the-scenes case studies make it the leading book for Foutune 500 companies, small-to-medium businesses, colleges and universities, and even governments.

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Overcoming High-Tech Anxiety: Thriving in a Wired World (The Jossey-Bass Business & Management Series)

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For every person who cringes at the thought of yet another technological innovation, Beverly Goldberg offers this survival guide for succeeding in an increasingly wired world. She lays out six steps that will help the technically challenged accept the new state of constant change, come to grips with the way it's transformed the workplace, and master the skills needed to keep pace. She also delineates the rules for networking in the new connectivity and shows how to build trusting business relationships online. Readers will find in this guide useful tips on anticipating upcoming high-tech changes, support and guidance in dealing with technological change, and technical skills for keeping pace and finding success.

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More Nitty-Gritty Grammar

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Who or whom? Lay or lie? Conjunction, pronoun, predicate, or gerund? With a new, easy-to-use alphabetical format and the same formula of cartoons, off-the-wall examples, and catchy reminders of its predecessor, this guide aims to help you sidestep common bloopers, untangle your malapropisms, secure those dangling modifiers, and teach you to speak and write with clarity and confidence.

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A Brief History Of The Smile

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Facilitating Organization Change: Lessons from Complexity Science

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Looking for a highly effective alternative to traditional change models?
Finally, an alternative to traditional change models-the science of complex adaptive systems (CAS). The authors explain how, rather than focusing on the macro "strategioc" level of the organization system, complexity theory suggests that the most powerful change processes occur at the micro level where relationship, interaction and simple rules shape emerging patterns.
* Details how the emerging paradigm of a CAS affects the role of change agents
* Tells how you can build the requisite skills to function in a CAS
* Provides tips for thriving in that new paradigm "Olson and Eoyang do a superb job of using complexity science to develop numerous methods and tools that practitioners can immediately use to make their organizations more effective."
--Kevin Dooley, Professor of Management and Industrial Engineering, Arizona State University

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Complaint Management: The Heart of CRM

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Every company strives for increasing customer satisfaction and loyalty. But without effective complaint management, it?s only a matter of time before the seemingly sweet company-client relationship may turn sour. Drawing from their extensive experience in customer service (both from academic research and practical business perspectives), Stauss and Seidel deliver thorough coverage of complaint management, from helping readers understand why customers complain to illustrating how to handle customer complaints to effectively measuring and analyzing complaints. Complaint Management is an excellent resource for marketing professionals in customer support, technical support, and marketing management, as well as executives, department managers, and any employee who has direct contact with complaining customers.

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Follow Your True Colors to the Work You Love

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So many people hate their jobs yet are afraid to leave because they don't know what else to do. Finally a book has come along that takes the mystery out of the job search process by showing readers what their natural gifts and talents are, and how this information leads them to the work they love to do.

Readers are introduced to the True Colors Personality System and taken on an inner journey to discover their unique strengths and how to use them in a rewarding career filled with self-expression, passion and success.

Follow Your True Colors to the Work You Love is so much more than just another career book about how to find a job. The author demonstrates how she dealt with self-esteem issues and reclaimed her own true self, discovering her life's work in the process. From her twenty-five years of experience as a career counselor, she shares stories of people she has helped to find the work they love.

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"When I finish school, then what?" and "I don't know what major to choose, because I don't know what I want to do." These are comments made everyday by high school and college students searching for the answer to life after school. Lucky for them Follow Your True Colors to the Work You Love, an innovative course in self-discovery and career planning, holds the key.

Throughout her book, Carolyn Kalil's enthusiasm leaps off the pages as she leads students through an insightful and entertaining journey and introduces the True Colors Personality System. As students learn about the four basic personality types, each represented by a different color, they gain an understanding of their natural strengths and talents. Gradually they become equipped to identify specific careers in which they will thrive and find true satisfaction - work they will love! Follow Your True Colors to the Work You Love makes an ideal elective course for the high school senior or college student, and is a must have for any career counselor.

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